Current Contract, Grant, and Procurement Opportunities
The District of Columbia Health Benefit Exchange Authority (DCHBX) released an electronic Request for Proposal (RFP) via E-Sourcing – DOC844161 for Call Center Services. The agency is seeking a contractor to staff and train customer service representatives (CSRs), supporting staff, and operate two contact centers. The contact center supports customers who are applying for and enrolling into health and dental coverage through the District’s Marketplace, DC Health Link.
This solicitation is set to end on September 22, 2026, at 2:00pm Eastern Standard Time. If you are interested in responding to this solicitation and would like to be invited to participant, please contact Nicole Matthews, Senior Contract Specialist via email: [email protected] or Kenneth Wallington, Contracting Officer via mail: [email protected].