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Request for Proposals: HBX Contact Center

The District of Columbia Health Benefit Exchange Authority is pleased to announce that it has released a Request for Proposal for an Exchange Contact Center on Thursday, April 18, 2013.  The selected contractor will design, staff, train customer service representatives and operate a contact center with functionality to inform and assist consumers with health care coverage questions, including those on eligibility and enrollment for Medicaid, Exchange Individual Health Insurance Policies, and Small Employer Policies, in the District of Columbia.  Operations of the Exchange Contact Center are expected to commence in the late summer of 2013.

Files for download:

Preliminary Solicitation Schedule – Subject to Change

Activity Date
1. Solicitation Release and Posted to Website 4/19/2013
2. Written Questions window OPENS 4/19/2013

3. In-person pre-proposal Conference (Mandatory for all Offerors)

4. Written Questions window CLOSES 4/29/2013

5. Posting of Answers
Due to the large volume of questions the Authority will be posting answers on Friday, May 3, 2013.

6. Final Solicitation Responses Due from Offerors 5/15/2013

The mandatory in-person pre-proposal conference will take place on Thursday, April 25, 2013, 10 am - 12 pm at OCP Main Conference Room, 441 4th Street NW, 7th Floor South, Washington DC 20001.  Any updates to this schedule will be shared at the website as they are available.

Please contact [email protected] if you have questions.